What did you learn from this course that you did not already know?

Module 10 discussion – course reflection

The course helped me understand the importance communication for case managers. Additionally, I learned about how to utilize various techniques such as referrals, intervention, and assessments to assist clients in achieving their goals. This course also taught me ethical issues that must be considered when managing clients, including respecting their autonomy and keeping confidentiality. I was also able to see the different types of charting used for data visualization, and how these can be used as a tool to assess health care system.

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