Describe the most critical business processes that utilize information systems in your selected company.

In many ways, technology has changed the way businesses operate today. The rise of online shopping and e-commerce is one of the biggest ways technology has impacted businesses. Amazon and Walmart, two of the largest online retailers, are revolutionizing how consumers shop and forcing brick and mortar stores to reconsider their business model to stay competitive.

The increased usage of artificial intelligence and automation is another way technology is changing how businesses operate today. Businesses are increasingly using AI and automation to increase their productivity, whether it’s automating repetitive tasks or using machine-learning algorithms to help them make better business decisions.

Amazon is an example of company that uses technology to improve its business. Amazon’s business model is built around providing a wide range of products and services through its online marketplace. Amazon leverages technology to provide customers with a wide range of products and services at affordable prices. They also offer a simple, easy-to use shopping experience.

Amazon’s inventory management process is one of the most crucial business processes. Amazon can accurately forecast the demand for their products using automation and AI. This allows them to maximize inventory and minimize waste. Amazon can use this technology to reduce costs and keep its competitive edge.

Amazon also uses information systems to manage its delivery and logistics processes. Amazon uses advanced routing algorithms, automated sorting systems and other technology to streamline their delivery and shipping processes. This makes them more efficient and faster than competitors.

The technology industry is changing rapidly and it plays a critical role in shaping how businesses function today. Amazon, for example, is able to leverage technology to increase their efficiency, lower costs and enhance the customer experience.


  1. “Amazon’s Automated Inventory Management” by Robert D. Austin, Harvard Business Review (

  2. “How Amazon Uses Big Data and AI to Optimize Logistics and Delivery” by Bernard Marr, Forbes (

  3. “The Impact of E-Commerce on Traditional Retail Businesses” by John R. Bryson, Journal of Business Strategy (

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