Create an executive summary that summarizes the need for the position; this will be presented to leadership prior to posting the job description and advertising it to potential candidates.

Health care managers in today’s modern environment need to understand

Our sales team has recently lost several members, creating a crucial skill gap and hindering our ability serve our customers and meet our business goals. These positions must be filled as quickly as possible to ensure customer satisfaction, increase revenue and maintain our customer service excellence. This is why we have created a job opening that is solely dedicated to customer service and relationship building.

This individual will be responsible for providing exceptional service across all channels—including phone, email, chat, social media and more—and developing strong relationships with customers to help drive retention and loyalty. You must have excellent problem solving skills and be flexible when dealing with unanticipated issues.

Finally, they’ll work closely with other members of the sales team (as well as various departments) to ensure that all customers’ needs are met swiftly and satisfactorily. We are committed to finding the right candidate for our company, so we can continue our tradition of outstanding customer service.