Organizational risk management interview – 750
This assignment required me to interview a multi-provider private clinic. I spoke with Jane, the Risk Management Coordinator, who provided me with insights into the organization’s risk management program.
Risk management strategies used in the organization’s risk control program: The clinic’s risk control program includes a variety of strategies to mitigate risk, including regular staff training on safety protocols, the use of checklists and guidelines for procedures, regular inspections and maintenance of equipment, and a comprehensive incident reporting system. Jane emphasized the need to check equipment daily to make sure everything works properly. She also recommended the use checklists for standardizing procedures such as medication administration and patient handoffs.
How the facility’s educational risk management program addresses key professional, legal, and ethical issues: The clinic’s educational risk management program covers key professional, legal, and ethical issues, including negligence prevention, malpractice litigation, and vicarious liability. Jane said that every staff member must attend regular training modules and the training is customized to the specific role within the organisation. Nurses are taught how to administer medication and educate patients, while physicians learn about documentation and informed consent.
Policies the facility has implemented that address how to manage emergency triage in high‐risk areas of health care service delivery: The clinic has implemented several policies to manage emergency triage in high-risk areas, such as a declared pregnancy policy and a blood-borne disease sector policy. Jane said that policies are reviewed regularly and kept current to meet regulatory and best practice requirements. The clinic also has a policy on narcotics inventory that details specific methods for dealing with controlled substances.
The organization must manage and control high-risk healthcare. One challenge is keeping up with changing regulations and best practice. Jane said that the clinic is committed to staying on top of developments, and has invested significant resources in conferences and collaborations with other organizations. One challenge in managing patients’ expectations is pain management. Jane stated that informed consent is important and patients should be educated about how to manage these expectations.
There are a number of methods the clinic uses to maintain, monitor and evaluate its compliance in its risk management plan. These include regular audits and inspections as well as incident reporting and analysis. A system of checks to assure accountability is also used. Jane noted that there is a culture at the clinic of safety where staff are encouraged to voice concerns and raise issues if necessary.
Assessment of the organization’s risk management program: Overall, the clinic’s risk management program appears to be comprehensive and well thought out. Regular training modules, checklists and guidelines help to streamline procedures and decrease the chance of mistakes or omissions. The clinic’s emphasis on incident reporting and analysis, as well as its commitment to staying up to date with evolving regulations and best practices, demonstrates a proactive approach to risk management. But there are always opportunities for improvement.
Action steps to improve one area of the organization’s risk management program: One area for improvement could be to increase staff awareness and training around mental health and behavioral health issues, particularly in light of the current opioid epidemic. These training programs could cover the symptoms and treatment of potential drug use disorders, and provide regular modules that teach staff about how to recognize and deal with them. The clinic can reduce the likelihood of adverse opioid events, and could improve outcomes for patients by taking these steps.
Let me conclude with Jane, The Risk’s interview.